Terms & Conditions

Welcome to Craftkala. These Terms and Conditions (“Agreement”) govern your use of our website and the purchase of products from us. By accessing or using Craftkala, you agree to comply with these terms. If you do not agree, please do not use our services. Products and Orders

All products are subject to availability. We reserve the right to refuse or cancel any order with valid reasons such as product unavailability, incorrect pricing, or fraud suspicion. Product images are for illustrative purposes; actual products may vary slightly. Pricing and Payment

Prices displayed are inclusive of all applicable taxes unless stated otherwise. Payments can be made through Razorpay and other specified methods. Payment must be received in full before order processing. Shipping and Delivery

Refer to our Shipping Policy for details on order processing, carriers, delivery timelines, and free shipping across India. Delivery times are estimates and delays can occur due to unforeseen circumstances. Returns and Refunds

Returns and refunds are handled as per our separate Return Policy, which is available on the website. User Accounts

Customers may create accounts to track orders and manage preferences. Users are responsible for maintaining account confidentiality and all activities under their accounts. Prohibited Use

Users must not use the site for unlawful purposes or activities that could harm the website or other users. Limitation of Liability

Craftkala shall not be liable for any indirect, incidental, or consequential damages arising from use of the website or purchase of products. Our liability is limited to the maximum extent permitted by law. Intellectual Property

All website content, designs, logos, and trademarks are the intellectual property of Craftkala or its licensors and may not be used without permission. Dispute Resolution

Any disputes will be governed by the laws of India and resolved through arbitration or courts in Gurugram, Haryana.