Privacy Policy

Last Updated: October 2025

1. General

1.1 Craftkala Interio Private Limited, having its registered address at Gurugram, Haryana, India (“Craftkala”, “we”, “us”, or “our”), manages and operates the website www.craftkala.com and other related digital platforms (collectively referred to as the “Craftkala Platform”).
Through this platform, we facilitate the sale of furniture, décor, and interior design products and services (“Products”) to our users (“User”, “Users”, “you”, or “your”).

1.2 This Privacy Policy, together with our Terms and Conditions, explains how we collect, use, store, disclose, process, and protect your information when you visit or make a purchase on the Craftkala Platform.
By using or accessing our platform, you agree to this Privacy Policy and consent to the collection and use of your information as outlined below.

1.3 This document is governed by the Information Technology Act, 2000, and the applicable rules made thereunder. It is an electronic record and does not require any physical or digital signatures.

1.4 Please read this Privacy Policy carefully. If you do not agree with its terms, please refrain from using our website or services.

2. Information We Collect

2.1 When you visit or use the Craftkala Platform, we may collect personal and non-personal information such as:

• Name

• Email address

• Contact number

• Billing/shipping address

• Payment details

• Browsing behavior

2.2 We may also collect Sensitive Personal Data, including:

• Passwords

• Financial details (e.g., debit/credit card or bank account information)

• IP address, device information, and browser data

• Audio, video, or chat interactions with our customer support team

2.3 Our services are not intended for minors under the age of 18. If we learn that we have collected information from a minor, we will delete it immediately.

2.4 You can update, amend, or delete your information at any time by contacting us at hello@craftkala.com.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders efficiently

• Provide a personalized and smooth shopping experience

• Improve our website, services, and customer support

• Notify you of offers, updates, and order-related details

• Comply with legal obligations and prevent fraudulent activity

• Respond to your queries, grievances, or service requests

4. Sharing and Disclosure

4.1 We may share your data with trusted third-party service providers such as logistics partners, payment gateways, and IT support teams — only to the extent necessary for order processing and fulfillment.

4.2 We ensure that all such partners adhere to strict confidentiality and data protection standards.

4.3 Your information may be disclosed when required by law, court orders, or government authorities.

4.4 In the event of a merger, acquisition, or restructuring, your data may be transferred to the new entity, ensuring the same level of protection.

5. Data Security

5.1 We employ industry-standard encryption and security measures such as SSL (Secure Socket Layer) technology to protect your personal information.

5.2 Access to your data is limited to authorized personnel who are bound by confidentiality obligations.

5.3 However, while we strive for 100% protection, no method of online transmission or storage is completely secure. By using our platform, you acknowledge and accept this risk.

6. Cookies Policy

6.1 The Craftkala Platform uses cookies and similar technologies to enhance user experience, remember preferences, and analyze traffic.

6.2 You may choose to disable cookies in your browser settings, though doing so may limit certain website functionalities.

6.3 We do not store personally identifiable information in cookies.

7. Marketing & Opt-Out Policy

7.1 We may send you promotional communications about new products, offers, or collections.
You may unsubscribe from these communications at any time using the “unsubscribe” link or by writing to unsubscribe@craftkala.com.

7.2 We never sell or rent your personal data to third parties for marketing purposes.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be reflected on this page with a revised “Last Updated” date.
Continued use of our platform after such updates constitutes your acceptance of the revised terms.

10. Grievance Redressal

If you have any questions, complaints, or concerns regarding this Privacy Policy or data handling, please contact our Grievance Officer:

Name: Akash Kumar
Designation: Grievance Officer
Email:grievanceofficer@craftkala.com
Address: Craftkala Interio Private Limited,
Khasra No. 297/5, Gadoli Kalan, Sector 37D, Gurugram – 122006, Haryana, India

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.

12. Severability

If any provision of this Privacy Policy is held invalid under applicable law, such invalidity shall not affect the enforceability of the remaining provisions.