FAQ

Craftkala – Customer Policies & FAQs

Quick Policy Highlights

At Craftkala, we want your experience to be as smooth and satisfying as the furniture we create. Below are our customer-friendly policies and frequently asked questions to help you shop with confidence.

Delivery Tme & Tracking

✨ Why Shop with Craftkala?

  • 🚚Free Shipping Across India – No hidden charges.
  • 🛠️Free Installation & Assembly – Hassle-free setup at your doorstep.
  • 🪵3-Year Warranty – Coverage against manufacturing defects.
  • 🔄7-Day Easy Returns – For damaged, defective, or incorrect items.
  • 🎨Customization Available – Size, finish, and material tailored to your needs.
  • 💯All-Inclusive Pricing – GST, delivery, and installation included.

Return & Refund Policy

  • You may request a return within7 days of delivery if the item is damaged, defective, or incorrect.
  • Products must be returned in their original packaging, unused, and with all tags intact.
  • Once inspected, refunds will be processed to your original payment method.
  • Please note: Some items such ascustom orders, cushions, or products with natural wood variations are not eligible for return.

Warranty Policy

  • All Craftkala products come with a 3-year warranty against manufacturing defects (e.g., structural issues, wood cracking, or hardware failure).
  • The warranty does not cover normal wear and tear, misuse, or improper handling.
  • Repair or replacement will be done at Craftkala’s discretion after inspection.

Delivery Timelines

  • Standard delivery:10–20 business days, depending on the product and delivery location.
  • Custom or bulk orders may take longer, with timelines shared at purchase.
  • Customers will receive updates via SMS and email throughout the delivery process.

Installation & Assembly

  • Craftkala providesfree assembly and installation services for all furniture items where required.
  • Our team will coordinate installation after delivery at no extra cost.

Shipping Policy

  • Free shipping across India. No hidden charges.

Order Cancellation & Modifications

  • Orders can be cancelled or modified within 24 hours of confirmation, provided production has not started.
  • Forcustom or made-to-order products, cancellations may not be possible or may involve a cancellation fee.

Complaints & Return Requests

  • Login to your account →My Orders → Select your order → Choose Return / Report Issue → Upload supporting images.
  • Our team will review your request and initiate pickup within72 hours of approval.

Customization Requests

  • Craftkala specializes inbespoke furniture.
  • Customers may request changes insize, finish, or material.
  • Pricing and delivery timelines will be shared based on the customization required.

Pricing & Taxes

  • All prices areinclusive of GST.
  • No hidden chargesfor shipping or installation.

Furniture Care Tips

  • Keep furniture away fromdirect sunlight and moisture.
  • Use as of cloth and mild cleaners for dusting.
  • Avoid dragging heavy objects across surfaces.
  • Tighten screws and joints periodically to maintain durability.

You may request a return within 7 days of delivery if the item is damaged, defective, or incorrect. Products must be returned in original packaging, unused, with all tags intact. Once the item is inspected, refunds are processed to the original payment mode. Some items (e.g., custom orders, cushions, natural wood variations) may not be eligible for return.

We provide a 3-year warranty against manufacturing defects such as structural issues, wood cracking, or hardware failure. Warranty does not cover normal wear & tear, misuse, or damage caused by improper handling. Repair or replacement is at Craftkala’s discretion after inspection.

Standard delivery timelines are 10–20 business days depending on the product and location. Custom or bulk orders may take longer, with timelines shared during purchase. You’ll also receive updates via SMS and email.

Yes, Craftkala provides free assembly and installation for all furniture items where required. Our team will coordinate installation after delivery at no additional cost.

You may cancel or modify your order within 24 hours of confirmation, provided production has not started. For customized or made-to-order products, cancellations may not be possible or may involve a cancellation fee.

Login to your account → Go to My Orders → Select your order → Choose Return / Report Issue and upload images. Our team will review your request and initiate pickup within 72 hours of approval.

There are no shipping charges. We provide free delivery across India.

Yes, Craftkala specializes in custom-made furniture. You can request changes in size, finish, or material. Pricing and delivery timelines will vary based on your requirements.

No. All prices are inclusive of GST. Shipping and installation are completely free.

Keep your furniture away from direct sunlight and moisture. Clean with a soft cloth and mild cleaners. Avoid dragging heavy objects across surfaces, and tighten screws or joints periodically for long-lasting durability.